Responsible Gaming

Last Updated: January 9, 2026

Our Commitment

At OntarioLottoPlay, we prioritize responsible gaming and the safety of our players. We work closely with regulatory authorities and responsible gaming organizations to ensure a secure and enjoyable experience for everyone.

What Responsible Gaming Means

Responsible gaming is about making informed decisions, staying in control, and enjoying number draws safely. Key practices include:

Playing for entertainment, not as a way to earn money
Setting limits for time and money spent
Understanding the odds and risks
Recognizing signs of problem gambling
Seeking help if gambling becomes a concern

Tools to Help You Stay in Control

Deposit Limits: Set daily, weekly, or monthly limits on how much you deposit. Limits cannot be immediately increased.
Spending Limits: Control how much you spend on tickets in a set period.
Time Limits & Reality Checks: Receive reminders of how long you’ve been playing and how much you’ve spent.

Self-Exclusion Options

Temporary Self-Exclusion: Suspend your account for 24 hours, 7 days, 30 days, or 6 months. During this time, you cannot access your account.
Permanent Self-Exclusion: Close your account permanently, with no option to reopen.
Ontario Self-Exclusion Program: Register through the Alcohol and Gaming Commission of Ontario (AGCO) to be excluded from all registered gaming sites in Ontario.

Warning Signs of Problem Gambling

Watch for these indicators:

Spending more time or money than intended
Chasing losses to recover money
Lying to family or friends about gambling
Gambling affecting work, relationships, or daily life
Borrowing money to gamble
Feeling anxious, guilty, or depressed about gambling
Neglecting bills or financial obligations
Using gambling as an escape from problems or emotions

Preventing Underage Gaming

OntarioLottoPlay strictly prohibits anyone under 18 years from participating. We:

Verify age and identity during registration
Use technology to detect underage users
Immediately close accounts of underage players
Educate parents and guardians about safe online practices

Parents: Monitor children’s online activity and use parental controls to block gambling websites.

Legal Age by Province/Territory

Minimum 18+: Alberta, Manitoba, Ontario, Quebec, Saskatchewan
Minimum 19+: British Columbia, New Brunswick, Newfoundland & Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Yukon

Important: You are responsible for meeting the legal age in your jurisdiction. Providing false information will result in account closure and forfeiture of winnings.

Understanding the Odds

Number draws are games of chance. Odds for major draws include:

Ontario Lotto 649: 1 in 13,983,816 for the jackpot
Western Max: 1 in 13,983,816 for the jackpot

Remember: No strategy can guarantee a win. Always play responsibly.

Getting Help

If you or someone you know struggles with gambling:

Ontario Problem Gambling Helpline
1-866-531-2600 (24/7)
Text: “SUPPORT” to 07077

ConnexOntario
1-866-531-2600 (24/7)
www.connexontario.ca

Gamblers Anonymous Ontario
www.gamblersanonymous.org

Responsible Gambling Council
www.responsiblegambling.org
info@responsiblegambling.org

Financial Guidelines

Only play with money you can afford to lose
Set a budget and stick to it
Avoid using gambling as a source of income or to pay bills
Never chase losses
Keep gambling separate from everyday finances
Take regular breaks

Responsible Gaming Tools on OntarioLottoPlay

Full access to your gaming and transaction history
Set deposit, spending, and time limits
Self-assessment tools to monitor gambling habits
Links to professional support services
Temporary or permanent self-exclusion
Reality check notifications
Trained customer support in responsible gaming

Tips for Safe Play

Treat gaming as entertainment, not income
Set limits before you start
Avoid playing when upset, depressed, or under the influence
Balance gaming with hobbies and daily life
Take regular breaks
Don’t borrow money to play
Be honest about your habits
Seek help early if you notice problems

Support for Friends and Family

If you’re concerned about someone else:

Talk calmly and without judgment
Encourage professional help
Offer to attend support groups together
Take care of your own wellbeing
Consider family counseling
Use support services for guidance

Player Protection Measures

OntarioLottoPlay ensures safety through:

Advanced age verification
Monitoring for at-risk behavior
Staff training in responsible gaming
Regular audits and compliance checks
Partnerships with responsible gaming organizations
Transparent information on odds and risks

Regulatory Commitment

OntarioLottoPlay is licensed and regulated by the Alcohol and Gaming Commission of Ontario (AGCO). We strictly follow all provincial rules for responsible gaming and player protection.

Contact Us

For questions regarding responsible gaming or privacy:

Email: privacy@ontariolottoplay.com
Address: 456 Maple Avenue, Ottawa, ON K1P 5R7, Canada